FAQ's
ORDERING
What Payment Options Do You Accept?
We accept all major credit card cards including American Express, Visa, MasterCard and PayPal.
Do You Charge Sales Tax?
One of the best things about buying through LuminLampHouse is that we do not have to charge sales tax. Lumin Lamp Hose is not responsible for individual country sales tax reporting laws pertaining to online purchases, so we encourage you to check your country´s regulations before you shop.
What Is Your Cancellation Policy?
We will attempt to accommodate your cancellation request. Go to the correspondent field to see our full cancellation policy.
Do You Offer Gift Wrap?
No, we do not offer gift wrap.
Do You Offer A Trade or Volume Discount?
We offer discounts to members of the trade such as designers, architects and contractors who have presented appropriate credentials and have been approved. In addition, we may be able to offer special discounts for large volume orders. Please contact us to get a costume made fix price and to join our Members Regards benefits at customerservice@luminlamphouse.com
SHIPPING
Where Is My Order?
Please contact our customer service staff at customerservice@luminlamphouse.com
How Much Does Shipping Cost?
We offer free shipping on most orders over $75. There are select product exclusions that do carry associated shipping or handling charges. In these cases, the total shipping charges are clearly identified on the product page or during checkout. For select products, upgraded delivery options may be available for purchase during checkout.
Do You Ship Internationally?
Yes, we are a global Company and can get our products to almost every corner of the globe.
Will You Ship To My PO Box?
Unfortunately, we cannot ship to PO Boxes.
What If I Need To Ship To Multiple Addresses?
Please contact our Customer Service team and they will assist you with your specific needs. customerservice@luminlamphouse.com
What If I Need To Send a Message Regarding a Vacation-hold or "Do-not-ship before" Requirements?
Please contact our customer service team immediately upon order placement, so that we can assist you with the appropriate arrangements. customerservice@luminlamphouse.com
RETURNS AND DAMAGES
What Is Your Return Policy?
We accept returns on a vast majority of our products (in new condition and original packaging) within 20 days of receipt, unless otherwise noted on the product page. Please review our full return policy for further details.
How Much Time Do I Have to Inspect My Package For Damage?
It is critical that you inspect your order upon delivery. Orders delivered via a freight carrier specifically must be inspected upon delivery of the item. If you find any issues, please contact us immediately or within the next 10 days upon arrival.
What If My Order Arrives Damaged?
If by some chance, your item was damaged during transit, please contact our Customer Service team at customerservice@luminlamphouse.com within the next 10 days upon arrival to be able to solve the matter.