FAQ's
ORDERING
What Payment Options Do You Accept?
We accept all major credit cards including American Express, Visa, MasterCard and PayPal.
Do You Charge Sales Tax?
One of the best things about buying through LuminLampHouse is that we do not have to charge sales tax. Lumin Lamp House is not responsible for individual country sales tax reporting laws pertaining to online purchases, so we encourage you to check your country´s regulations before you shop.
What Is Your Cancellation Policy?
You can cancel for a full refund any time before your order ships. See our Returns & Refunds Policy.
Do You Offer Gift Wrap?
No, we do not offer gift wrap.
Do You Offer A Trade or Volume Discount?
We offer discounts to members of the trade such as designers, architects and contractors who have presented appropriate credentials and have been approved. In addition, we may be able to offer special discounts for large volume orders. Please contact us to get a custom fixed price and to join our Members Rewards benefits at hello@luminlamphouse.com
SHIPPING
Where Is My Order?
Please contact our customer service staff at hello@luminlamphouse.com
How Much Does Shipping Cost?
Shipping is free on every order. No minimums, no exclusions.
Do You Ship Internationally?
Yes, we are a global Company and can get our products to almost every corner of the globe.
Will You Ship To My PO Box?
Unfortunately, we cannot ship to PO Boxes.
What If I Need To Ship To Multiple Addresses?
Please contact our Customer Service team and they will assist you with your specific needs. hello@luminlamphouse.com
What If I Need To Send a Message Regarding a Vacation-hold or "Do-not-ship before" Requirements?
Please contact our customer service team immediately upon order placement, so that we can assist you with the appropriate arrangements. hello@luminlamphouse.com
RETURNS AND DAMAGES
What Is Your Return Policy?
You can return any item within 30 days of delivery for a full refund of the product price. The item must be uninstalled, unused, and in its original packaging. See our full Returns & Refunds Policy for details.
How Much Time Do I Have to Inspect My Package For Damage?
Please inspect your order upon delivery. If you find any issue, email us at hello@luminlamphouse.com within 7 days of delivery with photos of the item and packaging.
What If My Order Arrives Damaged?
Email us at hello@luminlamphouse.com within 7 days of delivery with your order number and photos. We will ship you a free replacement, full or partial depending on the damage, or refund you in full if you prefer. See our Returns & Refunds Policy.