Returns & Refunds Policy

The short version: 30 days, no games. If your light isn't right, we'll fix it.

30-Day Returns

You can return any item within 30 days of delivery for a full refund of the product price. This applies to every product in our store, including items purchased at a discount.

To be eligible, the item must be uninstalled, unused, and in its original packaging. Hardwired fixtures that have been installed cannot be returned unless they are defective.

Arrived Damaged or Defective?

We ship fragile things across the world, and sometimes carriers are rough. If your order arrives damaged, broken, or not as described:

1. Email us at hello@luminlamphouse.com within 7 days of delivery with your order number and photos of the item and packaging.
2. We will ship you a free replacement, full or partial depending on the damage, at no cost. Or, if you prefer, we refund you in full. No need to ship the damaged item back unless we ask.

How to Start a Return

1. Email hello@luminlamphouse.com with your order number and the reason for the return.
2. We'll reply within 1 business day with the return address and instructions.
3. Once we receive and inspect the item, your refund is issued to your original payment method within 5-10 business days.

Return shipping for change-of-mind returns is paid by the customer. Returns for damaged, defective, or incorrect items are always on us.

Order Cancellations

You can cancel for a full refund any time before your order ships. Because our fixtures are prepared to order, once shipped, the 30-day return policy applies instead.

Exclusions

• Custom or bespoke orders (made to your specifications) are non-returnable unless defective.
• Light bulbs, once installed.

Questions? Email hello@luminlamphouse.com. A real person reads every message.

Customer Service, Lumin Lamp House